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Virtual Support for Nurse Triage

The role of a triage nurse is to conduct professional nurse assessments, begin medical therapy for patients who arrive at the emergency department, and prioritize treatments based on the severity of the needs. Virtual nurse triage services increase the number of care delivery paths that bring healthcare closer to patients while also generating revenue. Ever since the COVID 19 pandemic, hospitals have been burdened with a large number of patient influx, and in most cases, a visit to the hospital

Call Answering for Restaurants Answer Carolina provides call answering services for restaurants in North Carolina, South Carolina and around the Southeast. We offer reservation line services which can be used twenty four (24) hours a day or just during the times the restaurant is closed. "We Will Fill The Seats And You Can Satisfy Their Appetite".

Call Center Services for Property Management

Working in property management means that you have to be prepared for a wide range of possibilities. Whether it is a maintenance emergency at midnight or a dispute between building residents, property managers are the first to receive a call from tenants as soon as any problem transpires. And that’s not all; property managers also have to answer an endless stream of calls from prospective tenants who would like to live in your property. Property owners and landlords may also

Call Answering Services for Physicians

Can Patient Access Call Centers Make Scheduling Easier?

The COVID pandemic changed the way people dealt with their physicians. Now, patient connections occur more frequently through teleconferences. In addition, those who require an appointment are asked to use an app or reach their call center. The latter option has several benefits that make scheduling easier. HIPAA Compliance The fact that patient access call centers must follow HIPAA regulations is a security benefit. It means your personal health information, such as medical records, is protected. Call centers are forbidden to access

Hospital Switchboard and Call Center Services

Answer Carolina Can Run Your Switchboard Around the Clock!

In the midst of our current global healthcare crisis, hospitals, clinics, and related service, providers are all being forced to learn how to do more with less. There were already worldwide shortages of hospital beds, medical supplies, and life-saving medications to begin with. Medical providers are now having to serve a record number of patients with skeleton crews. The good news is that our team at Answer Carolina is here to help! We offer 24-hour professional and confidential call answering

Call Answering for Small Business

Can Your Restaurant Benefit From a Call Answering Service?

One of the most critical aspects of running any business is handling customer service. But sometimes, you have to look outside your company to ensure that your customers are receiving the best experience possible. And this can be especially true when it comes to restaurants, as most food and beverage businesses don

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Is My Call Center Data Protected During a Bad Storm?

Living in North Carolina means having the need to protect your business from a bad storm or hurricane. There must be a disaster preparedness plan for the hurricane season, including several actions of civil protection and insurance policies to mitigate the major damage of these recurring events.

Is My Call Center Data Protected During a Hurricane or Bad Storm?

North Carolina and South Carolina have been prone to various weather challenges, and it’s good to be informed about ways you can protect your resources. However, keeping up with such information can be a hassle, especially if you have many call data operations. Keeping up with the data and security goals simultaneously is close to impossible. Fortunately, in this guide, we look at the practical call center data protection measures: Call Center Safety During Storms Call centers are prone to poor weather,

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2 Reasons Why a Call Center Can Lead to Greater Success For All

2 Reasons Why a Call Center Can Lead to Greater Success for All A Call Center workplace is known for being a high-stress environment. It requires skilled professionals at-the-ready to handle an array of issues on a minute-by-minute basis. And, more often than not, calls taken are followed by interactions that are even more demanding. Management must be aware of what it takes by being employee-centric, says Joseph Pores, CEO of Call 4 Health. We know that a lot goes into