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Doctor using computer to see patient, Answer Carolina.

25.02.2022

Virtual Support for Nurse Triage

The Role of Virtual Triage in Advancing Nursing Care The role of a triage nurse is to conduct professional nurse assessments, begin medical therapy for patients who arrive at the emergency department, and prioritize treatments based on the severity of the needs. Virtual nurse triage services increase the number of care delivery paths that bring healthcare closer to patients while also generating revenue. Ever since the COVID 19 pandemic, hospitals have been burdened with a large number of patient influx, and

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A group of smiling people in a call center.

16.02.2022

Call Center Services for Property Management

Working in property management means being prepared for a wide range of possibilities. Whether it’s a maintenance emergency at midnight or a dispute between building residents, property managers are the first to receive calls from tenants. Our property management maintenance call center ensures you’re always ready to handle any issue promptly. And that’s not all; property managers also have to answer an endless stream of calls from prospective tenants who would like to live in your property. Property owners and landlords

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Call Answering Services for Physicians

05.02.2022

Can Patient Access Call Centers Make Scheduling Easier?

How to Connect with Physicians via Teleconferences during COVID The COVID pandemic changed the way people dealt with their physicians. Now, patient connections occur more frequently through teleconferences. In addition, those who require an appointment are asked to use an app or reach their call center. The latter option has several benefits that make scheduling easier. HIPAA Compliance The fact that patient access call centers must follow HIPAA regulations is a security benefit. It means your personal health information, such as medical records,

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Hospital Switchboard and Call Center Services

28.01.2022

Answer Carolina Can Run Your Switchboard Around the Clock!

How to Optimize Healthcare Services with Limited Resources In the midst of our current global healthcare crisis, hospitals, clinics, and related service, providers are all being forced to learn how to do more with less. There were already worldwide shortages of hospital beds, medical supplies, and life-saving medications to begin with. Medical providers are now having to serve a record number of patients with skeleton crews. The good news is that our team at Answer Carolina is here to help! We

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Call Answering for Small Business

22.01.2022

Can Your Restaurant Benefit From a Call Answering Service?

One of the most critical aspects of running any business is handling customer service. But sometimes, you have to look outside your company to ensure that your customers are receiving the best experience possible. And this can be especially true when it comes to restaurants, as most food and beverage businesses don

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10.01.2022

Is My Call Center Data Protected During a Bad Storm?

Living in North Carolina means having the need to protect your business from a bad storm or hurricane. There must be a disaster preparedness plan for the hurricane season, including several actions of civil protection and insurance policies to mitigate the major damage of these recurring events.

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A woman wearing a headset sits at a desk with two other people.

30.12.2021

Is My Call Center Data Protected During a Hurricane or Bad Storm?

North Carolina and South Carolina have been prone to various weather challenges, and it’s good to be informed about ways you can protect your resources. However, keeping up with such information can be a hassle, especially if you have many call data operations. Keeping up with the data and security goals simultaneously is close to impossible. Fortunately, in this guide, we look at the practical call center data protection measures: Call Center Safety During Storms Call centers are prone to poor weather,

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2-Reasons-Why-a-Call-Center-Can-Lead-to-Greater-Success-for-All

10.08.2020

2 Reasons Why Call Centers Can Lead to Greater Success

2 Reasons Why a Call Center Can Lead to Greater Success for All A Call Center workplace is known for being a high-stress environment. It requires skilled professionals at-the-ready to handle an array of issues on a minute-by-minute basis. And, more often than not, calls taken are followed by interactions that are even more demanding. Management must be aware of what it takes by being employee-centric, says Joseph Pores, CEO of Call 4 Health. We know that a lot goes into

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