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Customers are the focus of any business, and providing friendly service is key to success. However, it can be difficult to maintain a professional attitude when dealing with an irate customer. Here are some ideas on how to deal with angry customers on a call. Remain Calm Emotions can run high when a customer is upset, but it is important to remain calm. Take a deep breath, and remember that the customer isn’t angry with you personally but rather frustrated with the

Your business is likely missing out on many opportunities when you don’t answer incoming calls. Whether it’s from current customers, potential customers, or someone just looking for information – if you’re unable to answer their call, you’re likely missing out on potential sales and leads. Here are ways you could be losing money by not answering incoming calls. Losing Potential Sales When customers call your business and don’t get an answer, they will likely move on and buy from a competitor. Every

The current economic conditions have challenged businesses of all sizes to adapt in order to thrive. Finding cost-effective solutions that provide a competitive edge is now more critical than ever, and this is where small business answering service comes in. Here are six ways that answering services can see your company through tough times: 1. Streamline Your Resources Professional call answering services in the Carolinas can help businesses better manage their resources. Outsourcing phone-based customer services can free up time