call answering services North Carolina

Call answering service expert working at a call center

Exploring the Benefits of Call Answering Services for North Carolina Small Businesses

The small businesses of North Carolina are an important part of the economic landscape of the state. From retail stores to restaurants, these businesses are the backbone of the state’s economy. As such, it is important for small business owners to understand the value that call answering services can bring to their business. By utilizing call answering services, North Carolina small businesses can improve customer service, increase sales, and build customer loyalty. What Are Call Answering Services?

Row of answering service workers

Answering Service or Call Center: What’s the Difference?

It’s a question that we always hear, and the answer is surprisingly nuanced. Let’s break it down. The difference between an answering service and a call center lies in how the services are supported. An answering service may be supported by one person or several, while a call center employs one or more people. The first has a single customer support agent to carry out on behalf of that customer, while the second has multiple agents handling several customers simultaneously.