Small businesses in North Carolina can benefit tremendously from a small business answering service. Answering services provide a way to manage customer inquiries, take orders, and provide customer service when you are not available. With the right strategies, you can maximize the use of an answering service to benefit your business. Benefits of Answering Services for Small Businesses Answering services provide many benefits for small businesses in North Carolina. These include: 24/7 customer service. Answering services allow you to provide customer service