call centers

Call Answering Services for Physicians

Can Patient Access Call Centers Make Scheduling Easier?

The COVID pandemic changed the way people dealt with their physicians. Now, patient connections occur more frequently through teleconferences. In addition, those who require an appointment are asked to use an app or reach their call center. The latter option has several benefits that make scheduling easier. HIPAA Compliance The fact that patient access call centers must follow HIPAA regulations is a security benefit. It means your personal health information, such as medical records, is protected. Call centers are forbidden to access