Answer Carolina’s systems are the latest in technology. Our call center has complete web based terminals running Amtelco’s Infinity system, known in the call center industry as the best system available on the market. We realize that our clients depend on Answer Carolina technology for their businesses to function properly, we have taken great steps to ensure the redundancy of our entire network. Answer Carolina has its own automatic switch power generator to ensure no interruption in service during inclement weather. From flat panel display terminals to a web based call center environment, Answer Carolina goes beyond the technical expectations of the call center industry to provide our clients with the most up-to-date technology across all industries.
Clients have a choice of multiple dispatching options. While most services are limited to phones and pagers, Answer Carolina can dispatch calls by various methods of communication. Email, Fax, Digital Pagers, Alpha pagers, PDA’s are only a few of the delivery options you will have when you choose Answer Carolina. Since we can tailor a plan that will work with all of your modes of communication, Answer Carolina will easily blend with any variety of communication products.