Call Answering Services for Physicians
Answer Carolina offers 24-hour HIPAA compliant call center services for healthcare and physician practices. Our medical answering services include screening calls to your practice, providing the caller with basic information, relaying messages, and providing around the clock support.
Messages can be delivered by fax, e-mail, pager, cell phone, PDA or phone. Every physician can use the type of device they prefer. Answer Carolina will gladly call patients back after paging the doctor to ensure the physician did contact the patient.
For practices which have more than one provider on call at a time, Answer Carolina can separate which type of calls are sent to each provider.
Answer Carolina offers voicemail on all accounts. Many medical practices use this as their pharmacy line for patients to request prescription refills.
All Customer Service Representatives are trained in Patient Confidentiality. Our company goes to great lengths to ensure HIPAA compliance. Our system is firewall protected. All computers are password protected.